Below are answers to some common questions involving our products. We'll continue to update this list as new questions arise.
License Key Problems
- When I enter my license key, Kaleidoscope Kreator says "The license key that you entered is not valid. Please try again"
- I'm entering the name and license key values correctly, but Kaleidoscope Kreator still won't accept them.
- I purchased the CD version of Kaleidoscope Kreator but can't find the license key label anywhere.
Updates & Maintenance Releases
- Are there updates available for Kaleidoscope Kreator 2.0?
- How do I know if I need this update?
- If I buy Kaleidoscope Kreator 2.0 now, will it include the Release 2.0.1 changes?
Installation & Configuration
- I installed the evaluation version of Kaleidoscope Kreator 2.0 - how do I remove the watermark from the kaleidoscopes I create?
- I chose the "download" option when I bought my copy of Kaleidoscope Kreator - now how do I download it?
- How do I make a backup copy of my downloaded software?
- I can't find any version information on my Kaleidoscope Kreator CD. Which version do I have?
- I purchased the Kaleidoscope Kreator 2.0 Upgrade product. When I attempt to install it, the window just disappears and nothing seems to happen after that?
Where to Start
Kaleidoscope Kreator and Windows Vista™
| When I enter my license key, Kaleidoscope Kreator says "The license key that you entered is not valid. Please try again" | Back to top |
Make sure that you enter both the name and license key exactly as they appear in the CD packaging (on a label attached to the Quick Start Guide inside the CD case) or in the download instructions that were e-mailed to you. All letters must be entered in UPPER CASE, and there should not be any extra spaces before or after the values you enter.
| I'm entering the name and license key values correctly, but Kaleidoscope Kreator still won't accept them. | Back to top |
This can happen if you installed a Template Pack add-on product without first unlocking Kaleidoscope Kreator 2.0. To remedy this you will need to remove and re-install both products.
For example, if you installed the Quilters' Polygons Template Pack, follow these steps:
- First make sure that you have your CDs (and/or the downloaded setup utilities) for both products handy.
- From the Windows Control Panel, start "Add or Remove Programs" and do the following:
- Highlight the "Quilters' Polygons Template Pack" entry and click the Remove button to uninstall it.
- Highlight the "Kaleidoscope Kreator 2.0" entry and click the Remove button to uninstall it.
- Exit Add or Remove Programs.
- Now re-install Kaleidoscope Kreator 2.0.
- (Important) Start Kaleidoscope Kreator and enter the name and license key for that product. You must do this before proceeding to the next step. Then exit Kaleidoscope Kreator.
- Now re-install the Template Pack.
- Finally, start Kaleidoscope Kreator and enter the name and license key for the Template Pack when prompted.
| I purchased the CD version of Kaleidoscope Kreator (or a Template Pack) but can't find the license key label anywhere. | Back to top |
A label containing your user name and license key should be attached to the Quick Start Guide inside the CD case. We've had occasional reports of missing license key labels - if yours is missing, contact us and we'll send you a new one ASAP.
| Are there updates available for Kaleidoscope Kreator 2.0? | Back to top |
A free update is now available for Kaleidoscope Kreator 2.0 that includes a number of performance improvements and fixes to known problems. This update, referred to as "Release 2.0.1", is available as of August 2006.
Click here to download the latest Kaleidoscope Kreator 2.0 update
| How do I know if I need this update? | Back to top |
To determine which release of Kaleidoscope Kreator 2.0 you currently have, start the program and click on the "Help->About Kaleidoscope Kreator..." menu item.
If the build version shown in the window is "2.0.0.0", then you can download and install the update to get the latest release. If the build version says "2.0.1.0" (or later) , then you already have the latest release and you don't need to install this update.
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Version 2.0 [initial release] |
Version 2.0 [Release 2.0.1] |
| If I buy Kaleidoscope Kreator 2.0 now, will it include the Release 2.0.1 changes? | Back to top |
Yes. As of August 2006, the changes included in the Release 2.0.1 update have also been incorporated into the Kaleidoscope Kreator 2.0 product. This is true for the Kaleidoscope Kreator 2.0 download, CD, and upgrade options, as well as the free evaluation copy.
| I installed the evaluation version of Kaleidoscope Kreator 2.0 - how do I remove the watermark from the kaleidoscopes I create? | Back to top |
Evaluation copies of Kaleidoscope Kreator will include a watermark on all kaleidoscopes. To create kaleidoscopes without watermarks, you will need to purchase the full product.
| I chose the "download" option when I bought my copy of Kaleidoscope Kreator - now how do I download it? | Back to top |
Download instructions are e-mailed to the address you provided when purchasing the product. If you do not receive these instructions shortly after completing your order, the e-mail may have been blocked or routed to a spam folder (especially if you are using AOL's or Verizon's internet service). If you cannot locate the download instructions e-mail, contact us ASAP.
| How do I make a backup copy of my downloaded software? | Back to top |
To make a backup of your downloaded software, copy the setup utility file that you downloaded (for example, "kksetup_v201_full.exe") onto a CD or other
backup media, write your license key info on it, and keep it in a safe place.
| I can't find any version information on my Kaleidoscope Kreator CD. Which version do I have? | Back to top |
If your Kaleidoscope Kreator CD and CD case do not indicate any version, then you have Version 1.0 (the original version). Here are the cover graphics for each CD:
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Version 1.0 (Original) |
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Version 2.0 |
| I purchased the Kaleidoscope Kreator 2.0 Upgrade product. When I attempt to install it, the window just disappears and nothing seems to happen after that. | Back to top |
The Kaleidoscope Kreator Upgrade product requires that a previous version of Kaleidoscope Kreator is already installed on your system. The install utility searches your computer's hard drive(s) to find and verify the previous version's files, which can take some minutes to complete (especially on systems with large disks).
| How do I find the photos on the CD? How do I use my own photos to make kaleidoscopes? | Back to top |
To find the sample photos on the Kaleidoscope Kreator CD, put the CD in the CDROM drive, then click on the Open Image button in the toolbar on the left and browse to the CD drive. The photos are in the Sample Photos folder on the CD.
The same basic technique is used to find your own photos. Click on the Open Image button and then browse to find your photos on your hard drive.
If you are unfamiliar with browsing to find your photos, please view the following video tutorial which will explain how to find your photos: How to use your own photos in Kaleidoscope Kreator (Flash Video).
| Can I use Kaleidoscope Kreator on my Windows Vista™ computer? | Back to top |
You can install and use Kaleidoscope Kreator 2.0 on computers running Windows Vista, provided that you take some steps during the installation to accommodate Vista's enhanced security features:
Before you install
To install Kaleidoscope Kreator on Windows Vista, you'll need either a user account with administrator privileges, or the password for such an account. To find out what kind of account you have, click on "User Accounts" from the Control Panel.
Performing the install
During installation (from either the Kaleidoscope Kreator 2.0 CD or the downloaded setup utility), Windows Vista will ask your permission to proceed. If you are installing from a "Standard user" account, you will need to provide an administrator password.
When you reach the final installation screen titled "InstallShield Wizard Completed", make sure the "Launch the program" checkbox is marked before clicking on the Finish button.
Next, when Kaleidoscope Kreator prompts you for a name and license key, enter the values from the label in your CD case or from your download instructions e-mail.
After following the above steps, you should be able to run Kaleidoscope Kreator 2.0 as you would normally on Windows XP.
| I get an error when I try to install the Quilters' Polygons Template Pack on Windows Vista™. | Back to top |
If you see the following error when installing the Quilters' Polygons Template Pack on a Windows Vista computer:
please contact us to get an updated version of the Template Pack setup utility for use on Windows Vista.
| What type of user account do I need to run Kaleidoscope Kreator on Windows Vista™? | Back to top |
If User Access Control is enabled (the default), then you can run Kaleidoscope Kreator from a Standard user account. However, if you have disabled User Account Control for whatever reason (not recommended), then you must install and run Kaleidoscope Kreator only from an Administrator account.